Shipping policy
We currently ship to addresses within the United States. [CONFIRM: add "and Canada" / other countries if applicable — otherwise delete]
Processing time
Orders are processed within [CONFIRM: 1–3] business days of purchase (Monday–Friday, excluding holidays). During sale periods or high-volume launches, processing may take an additional [CONFIRM: 1–2] business days — we'll note this at checkout if it applies.
You'll receive a shipping confirmation email with tracking information once your order leaves our warehouse.
Shipping rates & delivery times
| Method | Cost | Estimated delivery* |
|---|---|---|
| Standard Shipping | Free on orders over $50 / $[CONFIRM] on orders under $50 | [CONFIRM: 5–8] business days |
| Express Shipping | $[CONFIRM] | [CONFIRM: 2–4] business days |
*Delivery estimates begin after processing time and exclude weekends and holidays. These are carrier estimates, not guarantees.
Where your order ships from
Orders ship from [CONFIRM: your warehouse location, e.g. "our US fulfillment center" or "our partner facility in ___"]. [If fulfillment is international/dropshipped, see the note below before publishing.]
Order tracking
Once your order ships, you'll receive a tracking number by email. Please allow [CONFIRM: 24–48 hours] for tracking information to update after you receive it.
Track your order here: [CONFIRM: link to a tracking page, or "reply to your shipping confirmation email"]
Shipping delays
We're not responsible for delays caused by the carrier, customs, severe weather, or other events outside our control. If your order is significantly delayed, contact us at aurelialoomstore@gmail.com and we'll look into it with the carrier on your behalf.
Incorrect address
Please double-check your shipping address at checkout. If you notice an error, email us at aurelialoomstore@gmail.com immediately — we can update the address only before the order ships. We're not able to issue refunds for orders shipped to an address entered incorrectly at checkout, but we'll do what we can to help redirect the parcel with the carrier.
Lost or stolen packages
If tracking shows your order as delivered but you haven't received it, please:
- Check with neighbors and your building's front desk or mailroom.
- Wait 24–48 hours, as carriers occasionally mark packages delivered early.
- Contact us at aurelialoomstore@gmail.com if it still hasn't turned up, and we'll open a claim with the carrier.
Customs & duties [include only if you ship outside the US]
For international orders, you're responsible for any customs duties, taxes, or import fees charged by your country. These are not included in your order total and are collected by the carrier or customs on delivery.
Questions
Aurelia Loom
Email: aurelialoomstore@gmail.com
Response time: within [CONFIRM: 1–2] business days
Before you publish this — one thing matters more than the rest
Where do your products actually ship from, and how long does it really take?
This is the field where dropship stores get caught out, by customers and by AI assistants alike. If a shopper (or a chatbot summarizing your store for someone) sees "5–8 business days" but orders are actually coming from an overseas supplier and taking 3 weeks, that mismatch becomes returns, chargebacks, and — for AI visibility specifically — negative sentiment in reviews and Reddit threads, which is exactly the kind of off-site signal that makes a model stop recommending a store. Confidence from accuracy beats confidence from short numbers every time.
If you're dropshipping from overseas, it's usually stronger to state real timelines honestly (e.g. "7–14 business days, shipped from our overseas partner facility") than to promise something you can't hit. Tell me your actual fulfillment setup and I'll tighten the numbers.
Once shipping and refund policies are live, want to move to the Terms of Service and a short About/Contact page next? Those two plus these two are the full trust-signal set AI assistants check before they'll recommend a store.
