Contact information

We're Here to Help

Have a question about sizing, an order, or a product? We usually reply within [CONFIRM: 1–2] business days.

Email: aurelialoomstore@gmail.com

Business hours: [CONFIRM: e.g. Monday–Friday, 9am–5pm EST]

Mailing address: [CONFIRM — see note below]

Before you order

  • Sizing questions → Check our size chart on each product page, or email us your measurements and we'll recommend a size.
  • Order status → Track your order using the link in your shipping confirmation email, or email us your order number.
  • Returns → See our Refund Policy or email us to start a return.
  • Shipping times → See our Shipping Policy.

Send us a message

[CONFIRM: if you want a form instead of/alongside the email link — Shopify's default Contact page template includes a built-in form. I can write the field labels and confirmation copy for that too if you want it.]

The one thing worth fixing before this goes live

A mailing address. Right now the only contact method on the whole site is a Gmail address, and that's the single biggest thing standing between "looks like a real store" and "looks like a dropship storefront" — to a human shopper, a payment processor, and an AI assistant deciding whether to recommend you.

You don't need a warehouse. Common, legitimate options:

  • Your own address, if you're comfortable with that
  • A registered agent or virtual mailbox service (e.g. iPostal1, Earth Class Mail, or a local UPS Store box) — usually $10–20/month, gives you a real street address for the site, and keeps your home address private
  • If you incorporate the business, your registered business address can serve this purpose

Once you have one, it should appear here, in the Terms of Service, and ideally in the footer — that consistency is exactly the kind of signal AI assistants and Google's Merchant/Business listings look for when deciding whether a store is real.

That gives you all four trust pages — Refund, Shipping, Terms, Contact — plus this one address gap to close. Want to go back to product #2, or tackle the About page next?